Wilmslow Health Centre

Written by a patient

The majority of the doctors at Chapel Lane are extremely caring, attentive and helpful and really take their time. Some of the receptionists are lovely and cannot do enough for you but others are very curt and short and could do with some customer service refresher training. Some are far too nosey and can sometimes be heard talking about other patients which is a breach of patient confidentiality. I so however think that the surgery is extremely well run overall and has fairly good waiting times.

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Written by a patient

I saw a member of the Physio team who dealt with my case very professionally and gave good sound advice. This related to a long term problem to which I had seen a number of health care professionals. However, this was the first time I felt genuinely listened to and taken seriously. My only criticism of the service is the business rate telephone number you need to ring to call the centre. It's an 0843 number for which ofcom says: "Calls are charged between 1p and 13p per minute for landline customers, plus a call set-up fee. Calls from mobile phones are typically charged between 5p and 41p per minute, depending on the provider and the number called. " For me on my mobile it costs 12p a minute, but when you are on hold waiting to get through to the test results line, the costs can rack up. Overall though, the service is excellent and I would recommend it.

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Written by a patient

Easy access, comprehensive facilities and services. Integrated link with pharmacy. Punctual. On

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Written by a patient

In comparison to other surgeries, getting an appointment to see a Doctor is relatively easy, with availability often provided that day or the next. This is most certainly a bonus. However, I dislike that in order to speak to a receptionist you have to call an 0845 number...no patient should be charged to speak to their Doctors surgery. Please reinstall a local telephone number. I have found a couple of receptionists unhelpful and uninformed e.g. in relation to MATB1 forms and times of certain clinics that are held at the surgery. Ensuring receptionist are aware of basic surgery information is required. I have also found that sometimes my queries with regards to health concerns can be dismissed/rushed by Doctors and consequently I have been inclined to make another appointment with an alternative Doctor. I am aware that this is draining on the already stretched and limited NHS resources and so my only suggestion would be to allow the patient full vocalisation of their concerns without creating a sense of quick patient turnover.

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Written by a member of staff

Great service, helpful staff and easy to make an appointment.

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